Privacy policy

Privacy Policy

Last Updated: October 29, 2026

Sudperch, operated by TRISTA VIETNAMESE CUISINE LLC ("we," "us," or "our"), respects the privacy of our customers.

This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when you visit https://sudperch.com, make a purchase, or contact customer support.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact and Identification Information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

  • Products ordered

  • Purchase history

  • Order status

  • Returns and refunds

Payment Information

Payment transactions are handled through payment service providers. We may receive limited transaction details needed to process orders and resolve payment-related issues.

Technical Information

  • IP address

  • Device and browser information

  • Website activity

  • Cookies and similar technologies

Customer Communications

  • Support inquiries

  • Feedback

  • Return and refund requests

2. How We Use Information

We may use personal information to:

  • Process purchases and fulfill orders.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Manage returns and refunds.

  • Send transactional communications.

  • Improve website functionality.

  • Detect fraud and maintain security.

  • Comply with legal obligations.

  • Send marketing communications where permitted.

3. Sharing Personal Information

We may disclose necessary information to service providers involved in operating our website, including:

  • Ecommerce hosting providers.

  • Payment processors.

  • Shipping and fulfillment providers.

  • Customer support providers.

  • Website security and analytics providers.

  • Advertising partners where applicable.

  • Government or regulatory authorities when legally required.

We do not sell customer information for monetary compensation.

Some advertising or analytics practices may qualify as a sale, sharing, or targeted advertising under applicable privacy laws. Where required, we will provide appropriate notices and opt-out options.

4. Cookies

Our website may use cookies and similar technologies to support shopping cart functions, secure checkout, website performance, analytics, and advertising where enabled.

Customers may manage certain cookie preferences through their browser or available website privacy controls.

5. Data Security

We use reasonable technical, administrative, and organizational measures designed to safeguard personal information.

No method of electronic transmission or storage can guarantee complete security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, provide support, and comply with applicable laws.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Opt out of certain marketing communications.

  • Opt out of qualifying sales, sharing, or targeted advertising.

  • Exercise other rights provided under applicable privacy laws.

To submit a privacy request, contact service@mallvic.com.

We may verify your identity before completing certain requests.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

8. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

Transactional communications about your purchases may continue where necessary.

9. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we discover such information has been collected without appropriate authorization, we will take steps to address it as required by law.

10. Third-Party Websites

Our website may link to websites operated by third parties.

We are not responsible for the privacy practices of websites outside our control.

11. International Processing

Information may be processed by service providers located outside your state or country, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our operations or legal requirements.

The current version will be published on our website.

13. Contact Information

Store: Sudperch
Legal Business Name: TRISTA VIETNAMESE CUISINE LLC

Business Address:
5101 W Pico Blvd
Los Angeles, CA 90019
United States

Privacy Contact Email: service@mallvic.com
Phone: +1 (226) 493-1029
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Website: https://sudperch.com