Refund policy

Return & Refund Policy

Last Updated: October 29, 2026

At Sudperch, we want customers to shop with confidence. This policy explains our return eligibility requirements, return shipping responsibilities, and refund procedures.

1. 60-Day Return Window

Customers may request a return for eligible products within 60 calendar days after delivery.

To begin a return, contact service@mallvic.com within the applicable return period.

2. Return Eligibility

For standard change-of-mind returns, items must generally:

  • Be unused, unworn, and unwashed.

  • Remain in their original condition.

  • Include original packaging, tags, and accessories where applicable.

  • Have valid proof of purchase.

Certain products may be subject to hygiene or safety restrictions where disclosed and permitted by law.

These conditions do not limit statutory rights for defective or incorrectly supplied goods.

3. How to Request a Return

  1. Email service@mallvic.com.

  2. Provide your order number and reason for return.

  3. Wait for our customer service team to review the request.

  4. Follow the return instructions provided.

  5. Securely package the item and retain shipping confirmation or tracking information.

Do not return products to our business address unless our team specifically directs you to do so.

4. Return Shipping Costs

Change-of-Mind Returns: The customer is responsible for return shipping costs.

Defective, Damaged, or Incorrect Items: Sudperch will cover reasonable return shipping expenses or provide another appropriate remedy where the issue is attributable to our error.

We do not charge a separate restocking fee for eligible standard returns.

5. Refund Processing

Once a returned product is received and inspected, we will notify you of the refund decision.

Approved refunds are normally processed within 3–5 business days to the original payment method.

Your financial institution may require additional time for the funds to appear.

6. Damaged or Incorrect Products

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number, a description of the issue, and photographs where available.

We will review the situation and offer an appropriate refund, replacement, or other remedy in accordance with applicable law.

7. Exchanges

For exchange requests, contact our customer service team.

Exchanges are subject to product availability.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or been dispatched.

If cancellation is unavailable, eligible items may be returned after delivery under this policy.

9. Consumer Rights

Nothing in this policy excludes or restricts consumer protections that cannot lawfully be waived.

10. Contact Information

Store: Sudperch
Legal Business Name: TRISTA VIETNAMESE CUISINE LLC

Address:
5101 W Pico Blvd
Los Angeles, CA 90019
United States

Email: service@mallvic.com
Phone: +1 (226) 493-1029
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time
Website: https://sudperch.com